Readme

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Norton SystemWorks(TM) README.TXT

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Symantec Logo are trademarks or registered trademarks of Symantec Corporation or

its affiliates in the U.S. and other countries. Other names may be trademarks of

their respective owners.

The Licensed Software and Documentation are deemed to be "commercial computer

software" and "commercial computer software documentation" as defined in FAR

Sections 12.212 and DFARS Section 227.7202.

For a PDF copy of the Norton SystemWorks User Guide, you can visit the

section of the Symantec site: http://www.symantec.com/downloads/

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Contents Revision 10.0.0

Please read this document carefully; it contains important information about

Norton SystemWorks. Topics include:

- System Requirements

- Installation

- Order of installation for Symantec products

- Norton GoBack

- Installing Norton GoBack on a multi-boot disk/RAID systems

- Using disk compression utilities

- Drive support and device drivers

- Minimum History Buffer Size for NTFS partition

- Using the clock in Norton GoBack's Advanced Disk Drive Restore and Disk Drive

Compare

- Using AutoBack in Safe Mode

- Windows System Restore in Windows XP

- Restoring an image from the recovery environment when Norton GoBack is running

- How to save an MSI log file to troubleshoot install and uninstall issues

- How to add or remove any feature of Norton SystemWorks

- Upgrading your Operating System

- Restoring your disk drive from the boot menu

- Uninstallation

- Other Third Party Acknowledgements

System Requirements

Listed below are the minimum system requirements

for installing Norton SystemWorks.

Norton SystemWorks supports Intel and AMD processors only.

Windows XP Home Edition/Professional*

300-MHz or higher processor,

256 MB of RAM(384 MB or greater recommended for NSR install),

Available disk Space requirements (Without Norton GoBack)**

- 171 MB of available disk space for Norton SystemWorks Basic edition

- 311 MB of available disk space for Norton SystemWorks Standard edition

- 421 MB of available disk space for Norton SystemWorks Premier edition

Supported Browsers -

- Microsoft Internet Explorer 6.0 or later***

- Netscape 7.2 or above

- Mozilla 1.7.5 or above

- Firefox 1.01 or above

(Microsoft Internet Explorer 6.0 or later is required for Norton SystemWorks

Subscription Renewal. Minimum Internet Explorer browser Cipher Strength: 56-bit)

*This version of Norton SystemWorks in not supported on

any other operating system. All service packs are supported.

** During installation, the exact required disk space is made known based

on installation options chosen.

***One can download the most current version of Internet

Explorer at: http://download.microsoft.com.

Microsoft .NET framework version 1.1 is required for Norton SystemWorks

Premier edition.

- To install .NET framework v1.1, Go to Support\DotNet folder present in

CD or extracted setup package(ESD) downloaded from web.

Installation

Before installing any major application, including Norton SystemWorks, you should

backup your entire system.

Individual products or features must be installed through the

Norton SystemWorks installation only.

If you have to install from a local drive, you must copy the entire contents of

the CD to the root of your hard drive. Otherwise, you may encounter

installation problems.

During installation, you may notice multiple portions of installation denoted by

"installing x of y" depending on installation options and version of

software being installed. Please let the installation of all parts complete

before going to next step for complete and proper installation.

During installation, you can specify the location of the custom directory where

the product could be installed.

During the installation of Norton SystemWorks Standard edition or Norton SystemWorks Premier

edition you can specify a custom directory location for Norton AntiVirus. To specify a

custom directory location, uncheck Norton AntiVirus on the Norton SystemWorks

Installation Options screen. Once Norton SystemWorks is completely installed and it

is activated, run NAVsetup.exe in the NAV directory on the Norton SystemWorks CD or

in the extracted setup files.

Order of installation for Symantec products

The following products integrate with one another and use shared components:

Norton AntiVirus

Norton Confidential

Norton Internet Security

Norton Personal Firewall

Norton SystemWorks

If you need to install two or more of these products from different product

release years, you should install them in chronological order. For example,

you should first install Norton SystemWorks 2006,and then install Norton Internet

Security 2007. If Norton Internet Security 2007 is already installed on your computer,

you should uninstall it, install Norton SystemWorks 2006, and then re-install Norton

Internet Security 2007.

Norton GoBack

Norton GoBack adds an underlying safety net to the use of your computer.

However, it is not a replacement for a recommended backup system, such as

Norton Ghost. In many situations, Norton GoBack will be able to restore your

entire computer or a specific file that would otherwise be lost. However, this

ability should not be assumed. Norton GoBack's restorative ability can depend on

the intensity of disk usage and the amount of disk space that is allocated for

tracking.

Installing Norton GoBack on a multi-boot disk/RAID systems.

Before installing any major application, including Norton GoBack, you should

backup your entire system.

You cannot install Norton GoBack on a multi-boot disk/RAID systems. Norton GoBack

option will be disabled in the Install options.

Norton GoBack is not compatible with some advanced features of

Windows XP that are usually associated with servers. Examples include

multiple processors, volume sets, dynamic disks, and striping.

When upgrading or changing operating systems, Norton GoBack should first be

disabled. Once Norton GoBack is disabled, the new operating system should be

installed or upgraded. Norton GoBack should then be enabled again.

Please note that Norton GoBack is currently not compatible with Microsoft Vista.

Using disk compression utilities

Norton GoBack is fully compatible with file level and/or folder level

compression, such as that provided by PKZIP, WINZIP, and ARJ. Norton GoBack is

also compatible with the file and folder compression built into Window XP.

However, disk and/or partition level compressed drives are not supported by

Norton GoBack (such as DriveSpace, DoubleSpace, and others). Dynamic Disk

Overlays (DDOs) are not supported nor recommended for Norton GoBack

installations. Examples include Ontrack's Disk Manager and StorageSoft's

EZ-Drive.

Drive support and device drivers

Norton GoBack does not protect floppy disks, Zip drives and other

removable media. Norton GoBack protects all disk drives that are recognized by

the basic input/output system (BIOS). If the disk drive is not recognized

during the initial BIOS identification phase of the boot process, or if it

requires special device drivers, Norton GoBack will not be enabled for that

drive. Norton GoBack, installed on your desktop computer does not protect data

on your laptop. Symantec recommends that you install Norton GoBack on every computer

system that you use.

Minimum History Buffer Size for NTFS partition

Norton GoBack selects optimal history buffer size during the Express installation that is

appropriate for most users. Advanced users might choose the Custom installation to define

the history buffer size themselves. For the NTFS partition, depending on the

size of the free space available, the system might not allow the set up of a

history buffer size larger than 60 percent of the available free space. An error

message will appear and guide you to a maximum history buffer size that is

calculated by the Norton GoBack

Using the clock in Norton GoBack's Advanced Disk Drive Restore and Disk Drive

Compare

If you change the time on the clock, close and reopen the window to display

accurate time stamps.

Using AutoBack in Safe Mode

Norton GoBack continues to protect your computer, even under Windows Safe Mode.

However, while in Safe Mode, you should disable the AutoBack feature

to avoid a possible system freeze. You can disable AutoBack from the

boot menu (by pressing the SPACEBAR during system startup).

Windows System Restore in Windows XP

Norton GoBack is compatible with the Windows System Restore feature in

Windows XP. On a Windows XP system, when Norton GoBack is installed,

System Restore is not disabled. In either case, if you choose to keep

Windows System Restore enabled while installing Norton GoBack, any attempt to

roll back your system to a System Restore Point created PRIOR to the

Norton GoBack installation might result in a fatal system error (blue screen).

You should delete all System Restore Points before you install Norton GoBack.

Or, you can disable Norton GoBack before you use System Restore. To restore to a

System Restore Point that is created after the installation of Norton GoBack, you do not

need to disable Norton GoBack for a system restore. Symantec recommends using

Norton GoBack to perform this type of activity because of the advanced

features and capabilities.

Restoring an image from the recovery environment when Norton GoBack is running

If you are going to restore an image from the recovery environment, and you are

running Norton GoBack, then you will need to disable Norton GoBack when booting

to the Recovery Disk.

How to save an MSI log file to troubleshoot installation and uninstallation issues

If Norton SystemWorks fails to install, Symantec recommends saving the

Norton SystemWorks log file that is generated by default during your

installation of Norton SystemWorks. This will help the Symantec Support Team

resolve your issue faster. After uninstalling Norton SystemWorks, there

should be two Norton SystemWorks log files. The Installation log file should

show an earlier date and time and a smaller KB size. The Uninstallation log file

should show a later date and time and a larger KB size.

To locate this log file:

1. Click "Start > Run"

2. Type the following command: "%temp%" and click "OK"

3. This should automatically launch the Windows temporary directory

4. Find a file called "Norton SystemWorks (Date) (Time).log".

How to add or remove any feature of Norton SystemWorks

1. Click Start > Control Panel > Add or Remove Programs.

2. Select "Norton SystemWorks (Symantec Corporation)"

3. Click "Change"

4. In the Set-up box, click "Modify"

5. Select any unchecked and/or checked feature to add or remove the features

then click "Next"

6. Click "Finish"

Upgrading your Operating System

When upgrading or changing operating systems, Norton GoBack should first be

disabled. Once Norton GoBack is disabled, the new operating system should be installed or

upgraded. Norton GoBack should then be enabled again.

Please note that this version of Norton SystemWorks is not compatible to Microsoft

Vista. It is advisable to uninstall Norton SystemWorks before upgrading to Microsoft

Vista.

Restoring your disk drive from the boot menu

If your computer is unable to start Windows, you can perform a Disk Drive

Restore before Windows starts. While restarting your computer, press the

spacebar as soon as you see the the Norton GoBack Boot Screen appear. From the

menu, click Restore Drive. Select a time and click Restore. A message appears

asking if you are sure you want to restore your disk drive. Click Yes. Your

computer restarts and your disk drive is restored to the selected time.

If you use Norton AntiVirus, click LiveUpdate and make sure your virus software

is up-to-date. If you use other antivirus protection, see the instructions

that came with it.

Uninstallation

To uninstall Norton SystemWorks

Click Start > Control Panel > Add or Remove Programs.

Select "Norton SystemWorks (Symantec Corporation)"

To Uninstall Norton Antivirus.

Click Start > Control Panel > Add or Remove Programs.

Select "Norton AntiVirus (Symantec Corporation)"

To Uninstall Norton Save & Restore.

Click Start > Control Panel > Add or Remove Programs.

Select "Norton Save & Restore"

Do NOT allow any third party utilities to monitor the uninstallation process or it

will not complete successfully.

Other Third Party Acknowledgements

This software is based in part on the work of the Independent JPEG Group.

This software makes use of CxImage version 5.99c

This software makes use of libpng version 1.2.6