A Canadian woman says she has learned her lesson about communicating clearly and being sure you understand everything you need to know. When Kristen Cockerill returned a rented Mustang to a rental agency, she followed the directions she had been given because the office was closed on Sunday. She parked the car by the door, under the light, locked it, set the alarm, and dropped the keys in the secure drop box. The next day, she got a call from the agency asking where the car was. They said they had the keys, but the car wasn’t there. They told her she was responsible for the car until it was checked in by an employee, and warned her that she would have to pay for the car. Cockerill maintained that the car had been turned in, and therefore she was not responsible. An investigation found that the car had been stolen from the lot after Cockerill had dropped it off that evening, but she also learned that her insurance company would have to pay for the loss because she was responsible based on small print in the contract she signed. The company also apologized for the miscommunication and promised to look for ways to communicate more clearly with customers in the future.—Jim L. Wilson and Jim Sandell
Enterprise Rent-A-Car charges customer over C$47,000 after car returned, By Charlene Sakoda, http://news.yahoo.com/blogs/oddnews/enterprise-rent-a-car-charges-customer-over-c-47-000-after-car-returned-200546554.html, Accessed January 8, 2014
James 5:12 (ESV) But above all, my brothers, do not swear, either by heaven or by earth or by any other oath, but let your “yes” be yes and your “no” be no, so that you may not fall under condemnation.