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Let’s start with a little pop quiz to test your IQ (irritation quotient):  When driving, how often do you use your horn?

1.      Rarely if ever.

2.      As needed; at least once a day.

3.      It is the most used part of my car.

At a restaurant, how often do you complain about food?

1.      Never.

2.      Only if it’s cold, or there are too many bugs in it.

3.      Regularly, and I go out to my car and honk the horn until they get it right.

While waiting in an express checkout line at the supermarket,

1.      Meditate quietly or visualize world peace.

2.      Count to see if anyone has more than twelve items.

3.      Threaten anyone who looks as if they’re going to use coupons.

Everybody’s Normal Till You Get To Know Them, John Ortberg page 129