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            Could you survive if your company prohibited e-mail usage; for even one day a week.  At Roberts Golden Consulting in San Francisco, that’s exactly what you’d be greeted with every Friday.  Companies are finding that too much e-mail makes it harder to build relationships and threatens to reduce effective business interaction.

            Studies show that 55% of the message in an interaction comes from facial expressions, eye contact and other forms of body language.  38% comes from tone of voice and vocal inflection.  Only 7% of an interaction’s meaning comes from the words themselves.  Well, you know what you get in an e-mail; only the 7%.  Is it any wonder there is so much misunderstanding in the messages?

48days.com, 10-11-2005