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The reality is that conflict is present and can be both useful and debilitating.  The following generalizations can be made about our current conflict and ways of coping with it:

•           Conflict is real, persistent, and sometimes mean.

•           Conflict can be normal, abnormal, or spiritual.

•           Conflict can escalate into abuse and inflict collateral damage.

•           Conflict can be managed poorly or well.

•           Effective conflict management is not yet the norm in congregations or judicatories.

Clergy Killers, G.Lloyd Rediger, page 48